SocialCCM.com is an online collaboration platform that connects customers with business through social media.
As a Customer, you can use this platform as open channel where you can discuss about organizations and companies whose services, products you use.
If the organization does not have its own social support community on this platform, you can even register for it and post reviews, comments, suggestions, log complaints or request for information, etc.
For Organizations, SocialCCM offers value-added alternatives like setting up online customer support center for their business which in turn will help increase the customer satisfaction, trust and apparently effectiveness of your business.
The platform provides collaboration tools which are part of the paid offering. It includes custom forms, analytics and trend reports, customer communication log, discussion forum, corporate blog, surveys and feedback management service.
Their service pricing ranges starts with $19 per month to $149 per month which depends on required features.
Posted On:
14 Nov 2009 | Category:
Marketing-Advertising |
Tags:
socialccm, social, media, marketing
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Unique Features and Our Reviews
More and more organizations have started understanding the importance of incorporating social media in their brand awareness and marketing campaigns. Social Media certainly helps connect directly to customers, their view point, feedbacks and other inputs.
SocialCCM is a platform that helps businesses to use, manage and track social media interactions. It even gives businesses reports, communication log, forum, blog and many other features which is required by companies.
Their pricing looks quite affordable. At present, nothing can be said about the services unless we happen to hear testimonials from their clients.
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